Junior Customer Support Specialist
Kyiv
About the Client

The Client offers a range of effective ad-types and tools that do not disrupt the user’s in-app experience. Our product provides in-depth install analytics that offers insight into users’ preferences regarding the different offers and enabling app developers to determine the most appropriate ad-type and placement for their users and strike the right balance between maximizing income and user loyalty.

Responsibilities
  • The Technical Support Specialist is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams;
  • You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company’s development and business teams;
  • Investigate technical issues, identifying potential causes and solutions;
  • Give quick and accurate service to our customers;
  • Prioritize and manage multiple issues from customers on our products and platform;
  • Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality and clarify the product behavior.
Requirements
  • 1+ years of experience in a tech-oriented position (Technical support, QA, etc.);
  • Knowledge of SQL, Excel and data analysis experience;
  • Experience at least with one or more of the following tools: Kibana, Charles Proxy / WireShark, Postman;
  • Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause;
  • Independent and self-learner, with high personal accountability, and a positive and professional attitude;
  • Ability to multitask and work well under pressure;
  • High level of English – both written and verbal communication skills.
Will be a plus
  • Familiarity with integrated development environment – Xcode, Android Studio, Unity3D;
  • Basic knowledge with Java / Objective C / C#;
  • Bachelor’s degree technical or scientific field (Industrial Engineering/ Biology/ Physics/ Computer Science etc.).
What we love about Innovecs
  • An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
  • We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver;
  • High-level compensation and regular performance based salary and career development reviews;
  • Medical insurance (health), employee assistance program;
  • Paid vacation, holidays and sick leaves;
  • Gym 24/7, personal fitness instructor;
  • Massage in the office, personal wellness consultant;
  • English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
  • Referral program;
  • Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.
Marharyta Karpenko,
Talent Sourcing Lead
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