Helpdesk Engineer
Kyiv
About the company

Innovecs is an American business technology outsourcing company, headquartered in Ukraine. We work since 2012 across a variety of domains, such as logistics, healthcare, e-commerce, fintech, ad tech, gaming, and much more. Now the company employs more than 700 specialists.

We are looking for a person for full-time position of Helpdesk Engineer to join IT Department team in our Kyiv office.

Responsibilities
  • Providing Level 1 technical support to end-users (Innovecs employees);
  • Company's information systems monitoring and incidents escalation;
  • User's PCs deployment and decommissioning;
  • User's PCs software installation/de-installation;
  • Maintenance of computer equipment and peripherals;
  • Modernization and minor repair of computer equipment and peripherals.
Requirements
  • At least 1 year of experience in similar role;
  • Experience in ServiceDesk and Monitoring systems;
  • Experience in user's PCs administration on Windows, Linux, Mac platforms;
  • Experience in configuring and administering Office365 cloud services (Outlook, Sharepoint, MS Office);
  • Basic skills in computer networks;
  • Experience in repair and modernization of computer equipment and peripherals.
What we love about Innovecs
  • High-level compensation and regular performance-based salary and career development reviews;
  • Medical insurance (health), employee assistance program;
  • Paid vacation, holidays and sick leaves;
  • Gym 24/7, personal fitness instructor;
  • Massage in the office, personal wellness consultant;
  • English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
  • Referral program;
  • Team buildings and a lot of fun to take a break and relax.
Marharyta Karpenko,
Talent Sourcing Lead
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