Support Engineer (Java + React)
Required Skills
Java: strong
React: strong
JavaScript: strong

Are you infatuated with both front-end and back-end development? Then we’d love to hear from you as we're currently seeking a passionate Full-Stack Software Engineer. You'll be involved in developing both sides of the application — UI features parts and API endpoints. Moreover, you'll have a real impact on your work since we are solid vendors representing only the final result to the client. Sounds interesting? If so, we’d be delighted to receive your resume! 

About Innovecs 

Innovecs is a global digital transformation tech company with a presence across Europe, the US, and Asia. For over 12 years, we have been helping businesses develop, transform, and implement innovative products and solutions in Supply Chain & Logistics, Gaming, FinTech, and SaaS markets. Our recent honors include being on the Global Outsourcing 100 list produced by IAOP®, The Inc. 5000 ranking, and The Top 50 Inspiring Workplaces List.
Based on our policies, we work as solid vendors representing only the final result. Individually, we may be engineers, testers, designers, product managers, and more. But together, we're one team. Due to our flat structure, you can bring your ideas and approaches to life and figure out all your objectives within the team or even become a part of the core team because, for us, people are always above all.

Our value to you:

- People first, then processes. Whatever the projects you work on, you’ll face the team’s openness and loyalty, whether you talk to the Middle Engineer or Delivery Director, because people relationship is our foremost principle.
- We reject micromanagement. You are responsible for your results, and you choose whether to grow vertically or horizontally.
- Your versatile growth matters to us. Get ready shine as an expert via technical articles, public conferences, lectures, and thought leadership
- Knowledge sharing. We discuss our wins and failures at all-hands events; share our experiences on mentorship programs, and grow professionally guided by a personal development plan.
- Technical quality is the key to success. We value and encourage our experts who contribute to the development of products due to well-being and learning programs, because the high quality of our work is #1 priority.
- Reliable workplace. You’ll get attractive compensation pegged to the U.S. dollar.
- Support on all stages. From the preparation programs for global certification (AWS, ISTQB, Unity, Scrum, etc.) to paid maternity/paternity leaves and your manager’s reliable backing.
- Sense of belonging. We have 13 communities where you will enjoy your hobbies with like-minded people. From cooking to mindfulness — practice what you love and explore yourself.
- Free sports classes whenever you want. Running, chess, yoga, or online workouts with fitness coaches – choose yours and take it away.
- Healthcare and well-being. Private health insurance, sick leave, vacation, and holidays.
- English classes. Take your speech and writing to a new level.
- Celebrate the lifestyle. Virtual and offline social activities and occasional gifts.

  • At least 3 years of experience as a Software Engineer;
  • Experience as a Web Application Developer or Support Developer: Java or Kotlin, Javascript/Typescript;
  • Familiar with writing and running Database (SQL/NoSQL) queries;
  • Kibana/Graphana (will be a plus);
  • Snowflake dashboard (will be a plus);
  • Looker dashboard (will be a plus);
  • Stripe dashboard (will be a plus).
  • Handle customer support requests by providing root-cause analysis which will involve reading code, application logs, databases and other apps and tools to understand what could have caused the issue. If code defects are encountered the support engineer would be expected to create the bug Jira ticket and inform the appropriate Engineering Team. Provide feedback to the Customer Support Representative;
  • Investigate, scope and prioritize internally-raised Bug tickets, eg #bugs channel or from other teams;
  • Could be asked to resolve simple bugs (reviewed and assisted by Payments devs);
  • Improve knowledge / cooperation between customer support and payment teams, keeping documentation up to date and improving the self-serve tooling for the support teams to reduce repetitive support requests.
Apply now

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