Technical Support Specialist/QA

The Technical Support Specialist is expected to understand the supported products, research, resolve and provide technical solutions to all our customer needs. Working in close partnership with account management, product and R&D teams.

About the client

Our client is a leader in online software distribution, offering a complete ecosystem for downloaded applications including all aspects of user acquisition, conversion, monetization, integrated analytics and optimization.

  • Investigate technical issues, identifying potential causes and solutions;
  • Give quick and accurate service to our customers while setting standards for quality;
  • Troubleshoot and analyze production level performance;
  • Work closely with R&D and product teams.
  • 1-2 years experience in a similar position (Technical support, mobile QA);
  • Ability to multitask and work well under pressure;
  • Proven strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause;
  • Detail oriented with an ability to see the bigger picture;
  • Independent and self-learner;
  • Interpersonal skills as you will regularly be in contact with colleagues and clients;
  • Upper-Intermediate English level - both written and verbal communication skills.
Would be a plus
  • BS.c in Science - Industrial Engineering/ Biology/ Physics;
  • SQL knowledge - Big advantage;
  • Basic knowledge with Java, Objective C;
  • Familiarity with integrated development environment - Xcode, Android Studio, unity3D.
What we love about Innovecs
  • An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
  • We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver;
  • High-level compensation and regular performance based salary and career development reviews;
  • Medical insurance (health), employee assistance program;
  • Paid vacation, holidays and sick leaves;
  • Gym 24/7, personal fitness instructor;
  • Massage in the office, personal wellness consultant;
  • English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
  • Referral program;
  • Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.¬†
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