L2 Technical Support Specialist

Our client provides a reliable and robust aggregation platform that empowers innovative game developers to quickly secure a viable and exciting route to market from a single integration. The content, including proprietary products, excites and engages players from all over the globe. British company focused on creating a diverse mix of entertaining gaming experiences for every kind of players. Main focus is on the development of gaming platforms and video games. 

  • Receive inbound requests through the web, email or other means 
  • Analyze, report and resolve customer issues 
  • Track tickets until successfully resolve
  • Document all the requests and solutions 
  • Work closely with Customer Success and Engineering teams ensuring strong customer satisfaction 
  • Escalate/elevate the requests to the next level when the case is complex 
  • At least 1-year experience in computer/software problem or bug fixing
  • Experience with Jira Service Desk
  • Relational database & SQL knowledge
  • Experience with REST, web services, SOAP, diagnostic clients used to troubleshoot web-based APIs
  • Experience in Linux based OS on the user level
  • Strong personal commitment to quality service
  • Solid software troubleshooting skills
  • Outstanding technical communication skills
  • Intermediate+ level of English (verbal & written)
  • Time management skills
What we love about Innovecs
  • Career development and growth opportunities
  • Performance-based compensation reviews
  • Medical insurance (health), employee assistance program
  • Paid vacation, holidays and sick leave
  • Gym 24/7, personal fitness instructor
  • Commute assistance
  • Office massages, personal wellness consultant
  • English classes provided by native speakers
  • Partially or fully reimbursed educational training and conferences
  • Referral program
  • Team building and a fun and inviting environment that gives you the freedom to think beyond the next line of code
Apply now
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