Overview
Required Skills
Management: strong
Process operations: strong
Customer Experience: strong
Innovecs is a global digital services company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Collaboration Tech, and Gaming.
For the fifth year in a row, Innovecs is included in the Inc. 5000, the list of fastest-growing private companies in the US, and a ranking of the best global outsourcing service providers by IAOP. Recently, Innovecs was honored with the prestigious Global Good Awards for the Employee Engagement & Wellbeing, won gold at the Employer Brand Management Awards, and was included in the Global Top 100 Inspiring Workplaces Ranking.
Now, we’re looking for born innovators who will join our internal team – the beating heart of our organization.
Every day, we take care of things that simply make us special. The culture, operations, benefits, systems, policies, and most importantly – the company’s future.
You will be part of the key delivery management team and take responsibility for executing service delivery strategy for the new portfolio of client.
You will lead your team of Delivery Managers, along with a broad team of Software Engineers, in order to attain the highest quality delivery outcomes and experience for our existing and new customers.
Our business model is built on landing and expanding relations with our customers. You will be working closely with our Account Executive team to ensure that our customer obsession is maintained and that we continue to grow long and fruitful customer relationships.
You will have the opportunity to introduce and evolve best practices, and provide long term, exciting development opportunities for our talented engineers. We pride ourselves on our desire to provide opportunities for our engineers to embrace continual learning and move between customer scenarios and tech stacks. This is the ideal role for someone with strong practical experience in delivery management who is seeking to develop their career.
Our value to you:
- Flexible hours and remote-first mode
- Competitive compensation
- Complete Hardware/Software setup – anything you need for work
- Open-door culture, transparent communication, and top management at a handshake distance
- Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave
- Access to our learning & development center: workshops, webinars, training platform, and edutainment events
- Virtual team buildings and social activities to celebrate the Innovecs lifestyle
If you feel like you’re the perfect match for this role, drop us your CV!
Requirements
- Candidates must possess 3+ years of experience in a similar position and software development management experience
- A proven track record of management of the teams that were building enterprise-level applications
- Demonstrate deep understanding of key technology areas applicable to Innovecs engineering capabilities
- Demonstrated collaborative style, with the ability to influence diverse teams and build strong relationships across various internal stakeholders
- Experience managing Salesforce projects / teams (related to Sales, Service, Experience Clouds, etc) is a big plus
- Track record of driving initiatives and achieving results
- Familiarity with Git, Jira, and Confluence
- Focus on execution
- Customer obsessed
- Taking impact on financials into decision making process
- Self-motivated and passionate
- Decision maker
- Fast-acting and solving problems
- Empathetic, assertive, great communicator.
Responsibilities
- Provide leadership and management for the new business unit team
- Drive high quality service delivery and client satisfaction, in close cooperation with account management team
- Leading, couching, backing and motivating the team of delivery managers supporting their daily routine
- Ensure efficient cooperation between the business unit and related organisations in the company
- Take accountability for delivering outcomes to the clients
- Communicate with clients on regular basis and collecting feedback
- Manage business unit financial results and achieving financial targets
- Contribute to company business strategy, industry and technology solutioning for the clients
- Contribute to accounts under management development strategy in cooperation with Account Executive team
- Participate in sales and pre-sales processes, lead pre-sales where appropriate
- Work with Talent Acquisition team to identify and recruit great technical talents to ensure effective mix of competencies & capabilities
- Address poor/mediocre delivery performance on a timely manner
- Recognize high performers to maintain motivation and retain key talent
- Optimize costs and improve operational efficiencies
What our people say
Inha Hryhorieva-Semenchuk,
Senior Recruiter